Warranty
WARRANTY
EASTPAK
Eastpak branded products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship.
This warranty applies to Eastpak branded equipment only. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
- When you contact the Customer Service Department, you will be asked to provide:
- Your name, address and telephone number & the date of purchase.
- Your receipt and Warranty Notice along with product serial number.
- Our Service Centre will check the product and inform the customer whether its defects are covered by the Warranty. If applicable, the Service Centre will promptly replace your product at our expense.
The warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvent acids, water, normal wear and tear or transport damage (by airlines, for example).
If the report issued by the Service Centre establishes that your product doesn’t fall under warranty.
They will inform you to take it back as they can’t/don’t have obligation to repair the product.